Nobody publishes prices in this trade, which is why getting three comparable quotes takes a fortnight. Here are the real ranges, where our prices sit inside them, and the questions that make two quotes mean the same thing.
Almost nobody in this trade publishes a number. You ring round, you get "it depends", you book three meetings, and a fortnight later you have three quotes that cannot be compared because they include different things.
So here are the actual ranges, where our own prices sit inside them, and what to ask so that two quotes mean the same thing.
Published figures across UK providers in 2026 cluster in a fairly consistent place. Most put fully managed IT support somewhere between £30 and £80 per user per month for a small business, with a wider band of roughly £25 to £150 once you include everything from helpdesk-only packages up to comprehensive contracts with on-site cover and consultancy. For a ten person business, that generally works out somewhere around £350 to £600 a month for a mid-level package.
Pay as you go, sometimes called break-fix, is typically quoted at £75 to £150 an hour.
Those are national figures. Nobody publishes reliable region by region data for the North West, so treat them as the market you are buying in rather than a local quote. What is true locally is that the smaller the provider, the more likely the price sits at the lower end of those bands, because there is less overhead behind it.
Almost every published range excludes software licences, hardware, one-off projects and VAT. Your Microsoft 365 subscription is a separate bill on top. If a quote looks unusually low, check whether licences have been quietly folded out of it.
Per user, per month. The most common model. You pay a flat fee for each member of staff, covering them across their devices. Predictable, and it scales as you hire. Watch for what counts as a user: some providers count a shared terminal as one, some do not.
Per device, per month. You pay per laptop, server or piece of kit. This can work out cheaper where people share machines, and expensive where everyone has a laptop, a desktop and a phone. Ask which devices are chargeable before you compare anything.
Pay as you go. You call, they fix, you get a bill. It looks cheapest and often is in a quiet year. The problem is that the provider only earns when something is broken, which is a strange incentive to build a relationship on, and one bad week can cost more than a year of managed support.
This trips people up more than anything else on a quote.
Most support work is done remotely, and that is usually faster for you because nobody is driving anywhere. A monthly support fee normally covers remote work. On-site attendance is a different thing with a different cost, and it is worth being explicit about it before you sign rather than after something has gone wrong.
At Klariq, monthly support covers remote work. Where a visit is genuinely needed, it is quoted separately as its own piece of work rather than being drawn from the monthly fee. Our on-site call-out rate is [ON-SITE CALL-OUT RATE].
Published, so you can compare us against the ranges above without booking a meeting.
| What | Price | Basis |
|---|---|---|
| Microsoft 365 Setup | from £499 | one-off, fixed |
| Security Health Check | from £349 | one-off, fixed |
| Microsoft 365 Support | from £75 a month | monthly, no long tie-in |
| Business website | from £350 | one-off, fixed |
| Website care plan | from £25 a month | monthly |
| Domain management | from £20 a year | annual |
Support is a defined monthly allowance with a response target during business hours. It is not a round the clock emergency line and we will not describe it as one. Everything is a fixed price agreed in writing, and no work starts until you have accepted the quote.
That last one matters more than the monthly figure. A cheap contract you cannot leave is not cheap.
Published UK figures for 2026 put fully managed support at roughly £30 to £80 per user per month for a small business, with a wider band of about £25 to £150 depending on what is included. Pay as you go is typically £75 to £150 an hour.
Around £350 to £600 a month for a mid-level managed package, based on published UK ranges. That normally excludes Microsoft licences, hardware, one-off projects and VAT.
It depends on your year. Pay as you go can be cheaper when nothing breaks, but the cost is unpredictable and the provider only earns when something has already gone wrong. Managed support trades a slightly higher floor for a much lower ceiling.
At Klariq it does not. Monthly support covers remote work, and on-site visits are quoted separately as their own piece of work. Always ask this specifically, because providers treat it differently and it is a common source of surprise bills.
Tell us how many staff you have and what you are running. You get a fixed price in writing, and if what you have already works we will say so.
Get a fixed quoteMore in this series: all Klariq guides.