What this is
Once your Microsoft 365 is set up properly, things will still come up. A new starter needs an account. Someone cannot get email on their new phone. A file has gone missing. Our support plans mean there is a local person who knows your setup and responds during business hours, instead of a support queue somewhere far away.
Each plan includes the Microsoft 365 licence for every user, so you get one bill instead of one from Microsoft and another for support. Core suits most offices. Secure adds device management and endpoint security, for businesses with laptops out of the office or client data on them.
The two plans
- Microsoft 365 Business Standard licence
- Remote helpdesk, business hours (9am to 5pm, Monday to Friday)
- MFA and security baseline
- Email backup
- Setting up and removing users
- Microsoft 365 Business Premium licence
- Everything in Core
- Intune device management
- Microsoft Defender for Business
- Conditional access
- Monthly update deployment to devices
- Extra phishing and spam filtering on incoming email
- Managed email signatures
On both plans
- Minimum 2 users. 12-month term.
- Support hours are capped and pooled across users. Extra time is billed.
- Licence price changes from Microsoft are passed on at cost.
- No VAT added.
Support requests have a 24 hour response target, during business hours. That is a target for when we respond, not a promise of when the problem is fixed. Out-of-hours help is not offered.
If we need to come to you
Both plans cover remote support, which is how most things get fixed and is usually faster for you because nobody is driving anywhere. Some jobs genuinely need someone on site: a machine that will not boot, new hardware that needs setting up, a network problem you cannot see from a screen.
When that happens it is charged separately, at £125 for the first hour and £75 an hour after that, from arrival on site. It never comes out of your pooled support hours. We keep the two apart on purpose, so you always know which one you are buying and a visit never quietly eats the allowance you are paying for.
There is a minimum charge of one hour, and time after that is rounded up to the whole hour. A twenty minute job on site is £125. An hour and twenty minutes is £200. Visits are during business hours only, Monday to Friday, 9am to 5pm. We do not run an out of hours call-out service.
We do not charge travel within 30 miles of us. Further out than that, the travel is quoted before we book the visit. Klariq is not VAT registered, so there is no VAT on top of any of this.
We will always tell you before travelling, and if the job can be done remotely we will do it remotely and not charge you for a visit you did not need.
Who it is for
This is for businesses with two or more people who want their Microsoft 365 licences and day-to-day support in one place, without hiring an IT person or signing up to an expensive managed service. It suits small teams who do not need full-time IT but want someone to contact when something comes up.
We are honest about what this is. We both have day jobs and we are a small operation, so this is help during business hours, with a set number of support hours shared across your users. It is not a 24/7 emergency line, and out-of-hours help is not offered. Time beyond your pooled hours is billed.
How it works
We set you up
This plan works best once we have set up or reviewed your Microsoft 365, so we know it inside out.
You have a contact
You get a direct way to reach us during business hours. No tickets, no queue.
Baseline and updates
MFA and a security baseline are set up on both plans. On Secure, we deploy updates to your devices each month.
12-month term
Plans run for 12 months, because the Microsoft licences in them are bought for 12 months. You can add users at any time.
Want to know if this is right for you?
Have a quick, no-pressure chat with us. We will give you an honest view, and if you do not need it, we will say so.
Get in touchWorth reading first
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